Refund Policy

 

Rest assured that every unit we produce is triple inspected and then deemed high quality for delivery.  We will not ship out a defective item.

 

If your item was damaged during shipping, you must put in a claim with the shipping courrier.  There have been rare occasions that a unit was fairly scratched during shipping.  They will ask you to provide the receipt of how much the item costed and it isn't a discreet process FYI.

 

6 - 8 Weeks Delivery ETA

 

Shipping non essentials cost is still rising due to covid.  Our current form of shipping is by sea cargo.  Currently takes 40-60 days total, Please have patience with the worlds express shipping inflation crisis.

 

Delivery time can vary due to the amount of orders in production.

 

All sales are meant to be final. Please do not commit to a purchase if you are not 100% decided. Once the doll is being produced your funds are already transmitted.  These dolls are always made fresh.

 

This makes it very hard to process a refund, we would ask if you could wait until we sold your unit to process your refund.  Again, please do not purchase unless fully decided.

Discreet Shipping

Safe & Secure Shopping

 

Please Check Our Refund Policy Page

Customer Service 

 

Open:

Monday thru Friday

Closed: Sunday

 

What's New:

Newest 25 Inch Fantasia Dream is available for pre-order now

PrintPrint | Sitemap
Copyright © 2022 Secretlovetoyz.com All Rights Reserved