Rest assured that every unit we produce is triple inspected and then deemed high quality for delivery. We will not ship out a defective item.
If your item was damaged during shipping, you must put in a claim with the shipping courrier. There have been rare occasions that a unit was fairly scratched during shipping. They will ask you to provide the receipt of how much the item costed and it isn't a discreet process FYI.
ASK FOR EXPEDITED AIR EXPRESS SHIPPING IF YOU ARE WILLING TO PAY THE SPECIFIC ADDITIONAL COST. WE ONLY OFFER EXPRESS SHIPPING.
CANADA RESIDENTS SHIPPING COST IS ADDITIONALLY USD200
Delivery time may vary due to the amount of orders in production.
All sales are meant to be final. Please do not commit to a purchase if you are not 100% decided. Once the doll is being produced your funds are already transmitted. These dolls are always made fresh.
This makes it very hard to process a refund, we would ask if you could wait until we sold your unit to process your refund. Again, please do not purchase unless fully decided.
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